How can we help?
Find answers about designing, ordering, payments, delivery and our materials.
Ordering & quotations
How designing, quotations and orders work
How does ordering work?
- Design your product in the studio — it is free.
- Send it for review: our team checks it and sends a free quotation with a sample picture.
- Accept the quotation to add it to your cart, then check out.
Do I pay before the team checks my design?
No. Designing and the quotation are free. You only pay after you accept the quotation.
Design studio
Help with the studios
Are the sizes real?
Yes. Walls and designs are measured in centimetres, so what you see in the studio is the size we print.
Can I use a photo of my own wall?
Yes — in the studio choose Walls → Upload wall photo, mark the wall and enter its real width and height.
Payments
Ways to pay and receipts
How can I pay?
You can pay online with the payment methods shown at checkout, or by bank transfer. Every payment gets a receipt by email.
Shipping & delivery
Delivery times, fees and tracking
How long does delivery take?
Each product shows its delivery options and times. You choose one at checkout; the fee and the expected time are shown before you pay.
How do I track my order?
When your order ships you receive a tracking ID. Open Track my order, enter the tracking ID and your phone number to see where your parcel is.
Materials & care
What we print on and how to care for it
What materials do you use?
See Our materials for photos, videos and details of every material. You can also open the details where you choose a material.
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